Packaged Offering - Professional Services
For organisations that require flexible deployments to their exact specifications
We provide deep domain knowledge and expertise to design custom Amazon Connect solutions that align with your unique business goals, including integrations and development.
- Access to AWS CX Experts
- Experts
- Build market leading CX into your technology
- Your IP
- Focus on your business outcomes
- Flexible
- Your Amazon Connect adoption
- Accelerate
Tailored deployments of Amazon Connect by AWS trusted CX specialists
Best Practices- We leverage deep Amazon Connect experience to implement proven design patterns, ensuring optimal performance and reliability.
Well Architected- Our solutions adhere to the AWS Well-Architected Framework, guaranteeing scalability, security, and cost-effectiveness.
Centre of Excellence- We establish a Centre of Excellence within your organization, fostering continuous improvement and innovation in your contact center operations.
GenAI- We seamlessly integrate Amazon Connect with cutting-edge AI services for intelligent self-service, enhanced agent support, and actionable insights.
Conversational Design- Our experts craft intuitive, natural conversational flows across voice and chat channels, delivering exceptional customer experiences.
Custom Integrations- We expertly connect Amazon Connect with your CRM, workforce management, and other enterprise systems, creating a unified customer service ecosystem.
Pipelines- Our robust CI/CD pipelines streamline development, testing, and deployment of your contact center solutions, accelerating time-to-value.
IaaC- We use Infrastructure as Code (IaC) principles to build reproducible and version-controlled Amazon Connect environments, ensuring consistency and agility.
Frequently asked questions